SHIPPING & RETURNS
SHIPPING OPTIONS
ALL ORDERS
| OPTION | COST | DETAIL |
| Standard Shipping from 150 SAR | FREE | Place order by 2PM or before. Guaranteed delivery within 3-5 business days. |
| Standard Shipping below 150 SAR | 34.5 SAR | Place order by 2PM or before. Guaranteed delivery within 3-5 business days. |
DELIVERY PARTNERS
| UPS Phone: 920005020 Email: upssacustomerservice@ups.com | BARQ Phone: 8001240174 Email: wecare@barqapp.com |
ORDER & PAYMENT
Delivery is FREE on orders of 150 SAR or more.
Payment methods:
- Debit Card “MADA”, Credit Card “VISA/Master”
VERIFICATION OF GOODS
It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes).
NESPRESSO shall in such circumstances provide you with identical replacement goods, or a refund in case of non-availability of replacement.
RETURNS
Need to send something back to us? No problem. Returns are easy with Nespresso.
| TYPE OF RETURN AND EXCHANGE | DETAIL |
| Machine/Accessories/Coffee Returns & exchange* | You have the right to exchange machines and accessory products within 14 days of purchase. Nespresso will only accept products that are returned in perfect condition, and in original packaging accompanied by the original invoice. Coffee capsules and Bites are non-exchangeable nor refundable. Our policies do not affect your statutory rights. Cash refunds will only be possible in the case of manufacturing defects. |
(*) Call Nespresso Club Services at 8001166612 to initiate a return.
