Nespresso Troubleshooting Vertuo Next
Select another machineVertuo Next
First use or after a long period of non-use
First use or after a long period of non-use
- Please follow the instructions below or watch the video.
- CAUTION: first read the important safeguards to avoid risks of fatal electrical shock and fire.
NOTE: You may contact Nespresso on 8001166612 for creating a work order for a software updates. - Rinse and clean the water tank and its lid before filling it with fresh drinking water. Secure the water tank in place and make sure it’s properly attached.
- Ensure the capsule container and the cup support (if necessary for the selected cup size) are in place. For your safety, operate the machine only with the cup and capsule container in position.
- Plug the machine into a 220 volt outlet directly, without using extensions.
- For an optimised heating time, close and lock the machine to turn the machine ON.
If the machine is already closed and locked, turn the machine ON by pressing the button.
NOTE: to close the machine, push down the machine's head and turn the handle left to the lock symbol while maintaining pressure. - The light will blink while the machine is heating up. A steady light indicates that the machine is ready.
- Place a container of at least 1 litre under the coffee outlet.
Make sure that no capsule is inserted during the cleaning process. - Make sure that the machine is still locked. Press the button 3 times within 2 seconds to start cleaning and let the cleaning procedure complete automatically. It will take less than 2 minutes before the flow starts.
- This operation may take up to 7 minutes. The procedure can be stopped at any time by pushing the button. In case you want to resume the cleaning process, push the button again.
When interrupting the cleaning procedure, the machine may not stop immediately. Never open the machine during the cleaning procedure.
Once the cleaning is finished, a steady light will appear on the machine.
Coffee preparation
Coffee preparation
- Please follow the instructions below or watch the video.
- Fill the water tank with fresh drinking water and place it into its position.
- For an optimised heating time, close and lock the machine to turn the machine ON.
If the machine is already closed and locked, turn the machine ON by pressing the button. - The light will blink while the machine is heating up. A steady light indicates that the machine is ready.
- The factory settings for the coffee sizes are Carafe (535 ml), Alto (355 ml), Mug (230 ml), Gran Lungo (150 ml), Double Espresso (80 ml), Espresso (40 ml) and Ristretto (25 ml).
Make sure your cup is big enough to prevent overflow. - Adjust the height position of the cup support. The cup support has 3 positions and can be temporarily removed to accommodate various cup sizes. Make sure the cup support is properly secured.
- Unlock to open the machine head.
- NOTE: this machine operates with Nespresso Vertuo capsules. Nespresso Original capsules are not compatible with this machine
- Insert a capsule with the dome shape at the bottom. Be careful not to injure yourself on sharp points or trap your fingers when reaching inside the machine.
NOTE: to avoid damaging the machine, use only fresh, unused capsules. Ensure that the previous capsule has been ejected before inserting a fresh one. - Close the head and lock the machine by turning the handle left to the lock symbol on the machine head.
NOTE: ensure that no capsules are lying on the machine top before closing the head. If capsules are lying they should be removed and the capsule container should be emptied. - Place a cup of sufficient capacity under the coffee outlet. Risk of scalding may occur due to overflowing.
- Push the button to start the coffee preparation. It will take some time before the coffee flow comes out (due to barcode reading, coffee pre-wetting and infusion time).
NOTE: the machine will automatically recognise the inserted capsule and select the coffee preparation parameters and cup length defined by Nespresso coffee experts to extract the coffee blend at its best.
NOTE: you can do this even when the machine is still heating up. The coffee will then flow automatically when the machine is ready. - To stop the coffee flow early, push the button.
NOTE: when interrupting the coffee flow, the machine will not stop immediately. - To manually top up your coffee, push the button and push again to stop when desired volume is reached.
NOTE: top up can be activated only during 45 seconds after the end of the extraction. - Please wait until the coffee preparation is done to unlock the handle and/or switch off the machine. Turn the handle to the right and open the head to automatically eject the capsule.
A steady light will appear once the brewing is finished.
For optimal hygiene, do not leave the machine open when not in use.
NOTE: the handle can warm up after several brewings in a row.
Programming coffee quantity
Programming coffee quantity
- Please follow the instructions below or watch the video.
- The programming is specific to the selected capsule. Cup size can be programmed from 20 ml to 500 ml.
- Open the machine head by moving the handle to the right while putting pressure; Insert the capsule blend you want to program; Close the head by moving the handle to the left while putting pressure.
- Light will blink while the machine is heating up. Steady light indicates the machine is ready.
- Push and hold the button until desired volume is reached.
- Water volume level is now stored for the capsule size used for the programming.
- NOTE: once a customer-specific volume is programmed by the user, every time that capsule size is inserted in the machine, the preparation will stop at the user-programmed cup size volumes; refer to "Reset to factory settings" section.
Restoring quantity to factory settings
Restoring quantity to factory settings
- Open the machine head and let the used capsule be ejected.
- Close the head. Leave the handle in the unlock position.
- Push the button 5 times within 3 seconds. The button will blink orange 5 times and will then change to steady white.
Energy Saving
Energy Saving
- The machine can be turned 'OFF' at any time, by closing the machine head and then pushing the button for 3 seconds. Automatic "OFF" Mode: The machine will turn off automatically after 2 minutes of non-use.
- NOTE: in special cases, the machine can take up to 5 minutes to automatically turn off.
Emptying the system before a period of non-use and for frost protection, or before a repair
Emptying the system before a period of non-use and for frost protection, or before a repair
- Empty the water tank and put it in place.
- Place a container under the coffee outlet.
- Unplug the power cable.
- Open the machine head and let the used capsule be ejected.
- Empty the capsule container, the drip tray and the cup support.
- Close the head and turn handle left into the locked position.
- Push and hold the button while plugging the power cord. Release the button when the machine starts the emptying procedure.
- It will take approximately 30 seconds for the machine to complete the emptying. The machine will turn OFF automatically when it is empty.
CAUTION: caution should be exercised when plugging in the coffee machine with the button pressed. Small quantities of steam may emit from the machine as it evacuates the remaining liquids.
Cleaning
Cleaning
- Please follow the instructions below or watch the video.
- Rinse and clean the water tank and the lid before filling it with fresh drinking water. Put the water tank in place.
- Rinse the cup support. Place a container of at least 1 litre under the coffee outlet.
- Open the machine head and let the used capsule be ejected. Empty and rinse the capsule container and the drip tray.
- Close the head and turn handle left into the locked position.
Please make sure no capsule is present in the machine before doing the cleaning. - The light will blink while the machine is heating up. A steady light indicates that the machine is ready.
- Wait for the machine to complete heating up. The light will be steady white. Push the button 3 times within 2 seconds. The button will blink quickly during the procedure. It will take less than 2 minutes before a flow comes out. The cleaning procedure will run automatically for 7 minutes.
- The procedure can be stopped at any time by pushing the button. The button will go to a steady light. In case you want to resume the cleaning process, push the button again. To brew a coffee, open the head and insert a capsule, then close, lock the machine by turning the handle left and push the button.
CAUTION: do not use any strong or abrasive cleaning agent or solvent cleaner. Do not put in a dishwasher. Never immerse the appliance or part of it in water. Clean the coffee outlet regularly with a clean damp cloth. Please use only clean cloths for cleaning the machine.
Descaling
Descaling
- NOTE: duration: approximately 20 minutes.
NOTE: the descaling mode cannot be interrupted or exited. If the machine is unplugged during the descaling procedure the machine will enter the descaling mode upon start. Both cycles, descaling and rinsing, must be repeated after this.
Please follow the instructions below or watch the video. - CAUTION: read the Safety Precautions on the descaling package. The descaling solution can be harmful. Avoid contact with eyes, skin and surfaces. Never use any product other than the Nespresso descaling kit sold by Nespresso to avoid damage to your machine. For any additional questions you may have regarding descaling, please contact Nespresso on 8001166612.
- Empty the drip tray and the capsule container.
- Fill the water tank with 1 unit of Nespresso descaling liquid and add minimum 0.5 litre of water.
- For an optimised heating time, close and lock the machine to turn the machine ON.
If the machine is already closed and locked, turn the machine ON by pressing the button. - The light will blink while the machine is heating up. A steady light indicates that the machine is ready.
- Open the machine head and let the capsule be ejected.
- Close the machine and leave the lever in the unlocked position, towards the front of the machine.
- To enter the descaling mode, hold the button for at least 7 seconds.
- The button will start blinking rapidly. You now have 45 seconds to enter the descaling mode by following the next steps, otherwise the machine will return to the ready for brewing coffee mode.
- Lock the machine by turning the lever left to the lock symbol and unlock by turning right. Hold the button for at least 7 seconds in the unlocked position.
- Place a container 1 litre under the coffee outlet.
- To start descaling, lock the machine by turning the lever left to locked symbol and push on the button. The machine will stop automatically when the first phase of descaling is completed.
- Empty and rinse the water tank, drip tray and cup support thoroughly.
- Fill the water tank with fresh drinking water.
- When ready, push the button to rinse the machine. The machine will stop automatically when complete.
- The button will stop blinking rapidly and become steady. Descaling is completed. Allow the machine to dry for 2 hours before using it.
No light indicator.
- The machine has turned OFF automatically; push the button or unlock the machine.
- Check the mains, plug, voltage, and fuse. In case of problems, call Nespresso on 8001166612.
No coffee, no water.
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Descale if necessary; see Descaling section.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
Coffee is not hot enough.
- Preheat cup.
- Descale if necessary; see Descaling section.
Leakage or unusual coffee flow.
- Check that the water tank is well positioned.
The machine doesn’t start and has light steady on.
- Check that the handle is properly locked.
- If you want to brew a coffee or espresso, check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
The light blinks while the machine is running.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system.
- If there is no intention to clean, descale, or empty the system, then push the button to stop the machine.
If the machine is still blinking, exit the descaling mode by holding the button for at least 7 seconds. If the problem persists, call Nespresso on 8001166612.
The machine doesn’t start and light blinks alternately; 1 blink and 1 pause.
- Fill the water tank and push the button to start.
- Check that the handle is properly locked.
The light blinks alternately between 3 blinks and a steady light.
- Descaling needed: the machine can be operated when the alert appears only a few times after this alert before descaling becomes necessary.
Light blinks and machine is not running.
- It will take some time before the coffee flow comes out (due to barcode reading and pre-wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine OFF by pushing the button for 3 seconds and then push it again to turn the machine ON. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- If the machine doesn’t turn OFF then exit descaling mode by pushing the button for at least 7 seconds.
The light blinks alternately between 2 blinks and 1 pause. The machine is not running.
- During regular coffee preparation:
- Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position.
- Check that the handle is in the locked position.
- Check that the water tank is filled.
- During descaling, emptying and cleaning:
- Check that the capsule is ejected.
- Check that the handle is in the locked position.
- During volume programming: Check if a capsule has been well inserted.
- If the problem persists:
- Unlock the handle and open machine head.
- Replace the capsule (if needed).
- Disconnect the powercord from the outlet and plug the machine back into outlet after 10 seconds.
- Close the head and turn the machine ON and press a button to start brewing. If problem the persists, call Nespresso on 8001166612
Coffee grounds in the cup.
- Perform the cleaning procedure twice.
- See section "Cleaning".
Machine turns OFF.
- To save energy the machine will turn off after 9 minutes of non-use.
- See section "Energy Saving".
Specifications
Weight
4 Kg
4 Kg
Dimensions (WxDxH)
14.2 x 42.9 x 31.4 cm
14.2 x 42.9 x 31.4 cm
Removable water tank
1 litre
1 litre
Used capsules container capacity
10 capsules
10 capsules
Automatic power off
after 9 minutes
after 9 minutes
Warranty
2 years
2 years