Vertuo Lattissima Machine Assistance| Nespresso KSA | Nespresso KSA

Nespresso Troubleshooting Vertuo Lattissima

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Vertuo Lattissima Machine Assistance| Nespresso KSA

First use icon
First use or after a long period of non-use
First use icon

First use or after a long period of non-use

  1. Please follow the instructions below or watch the video.
  2. Rinse the water tank before filling with only fresh potable water up to the maximum level.
  3. Put the water tank back in position. Plug the power cord directly into 220 volt mains and place a container under the coffee outlet. Ensure the lever is in the lock position.
  4. Turn on your machine.
  5. Press the coffee button three times within 2 seconds.
  6. The machine will start rinsing. The cleaning procedure will run automatically for 5 minutes. NOTE: water may accumulate inside the machine’s head during cleaning. If this happens please dry visible parts with a clean dry cloth.
  7. Disassemble the milk carafe and clean all six components in the top rack of your dishwasher. In case a dishwasher is not available, refer to 'Cleaning the milk carafe' section.
  8. Then reassemble all six dried components and re-attach the milk carafe to the machine (refer to 'Assembling / Disassembling of milk carafe' section).
  9. Your machine is now ready to use.
coffee preparation
Coffee preparation
coffee preparation

Coffee preparation

  1. Please follow the instructions below or watch the video.
  2. Fill the water tank with only fresh potable water.
  3. Turn the lever towards the unlock position and insert a capsule.
  4. Close the machine by turning the lever until the lock position. Place a cup. Cup support height can be adjusted to accomodate your cup size.
  5. The coffee button starts blinking, as soon as light is steady white, press coffee button to start the coffee brewing.
  6. When the coffee stops brewing, turn the lever towards the unlock position to open the machine and eject the capsule. Then close it.
Programming
Programming coffee quantity
Programming

Programming coffee quantity

  1. The programming is specific to the selected capsule. Cup size can be programmed from 20 ml to 500 ml.
  2. Open the machine, insert the capsule you want to program; close the machine; turn the lever towards the lock position. Light will blink while the machine is heating up. Steady light indicates the machine is ready.
  3. Then press and hold the button until desired volume is reached.
  4. New coffee volume is now stored for the capsule type used during the setting.
    Note: once a customer-specific volume is programmed by the user, every time that capsule type is inserted in the machine, the preparation will stop at the user-programmed cup size.
Restore Settings
Restoring quantity to factory settings
Restore Settings

Restoring quantity to factory settings

  1. Please follow the instructions below or watch the video.
  2. Plug the power cord.
  3. Make sure that no accessory (milk carafe or descaling pipe) is connected to the milk carafe connector door. Turn on your machine.
  4. Press and hold hot foam button until both descale and rinse alerts blink (enter menu mode).
  5. Press hot foam button to enter in reset mode. If selection is not done within 15 seconds, it exits automatically.
  6. Only hot foam button will blink.
  7. Press hot foam button to reset to factory settings; all 3 milk recipe leds blink three times to confirm factory reset (within 15 seconds).
  8. The machine is now programmed with factory settings and turns automatically in ready mode.
Energy Saving
Energy Saving
Energy Saving

Energy Saving

  1. The machine can be turned 'OFF' at any time, by closing the machine head and then pushing the button for 3 seconds. Automatic "OFF" Mode: The machine will turn off automatically after 2 minutes of non-use.
Emptying
Emptying the system before a period of non-use and for frost protection, or before a repair
Emptying

Emptying the system before a period of non-use and for frost protection, or before a repair

  1. Plug the power cord.
  2. Make sure that no accessory (milk carafe or descaling pipe) is connected to the milk carafe connector door.
  3. Empty the water tank and put it back.
  4. Open the machine head to eject the capsule.
  5. Empty capsule container, the drip tray and the cup support.
  6. Close the head and turn lever left until lock position and place a container (1 litre) under the coffee outlet.
  7. Light will blink while the machine is heating up. Steady light indicates the machine is ready.
  8. Press and hold hot foam button until rinse and descale alters blink together (menu mode entry).
  9. Press hot foam and latte macchiato simultaneously to enter emptying mode. If selection is not done within 15 sec., it exits automatically.
  10. Hot foam button blinks.
  11. Press hot foam button to start the emptying process (within 15 seconds).
  12. When the process is finished, machine switches off.
Cleaning
Cleaning
Cleaning

Cleaning

  1. Please follow the instructions below or watch the video.
  2. The machine has a predefined cleaning procedure that can be launched at user discretion. Rinse and clean the water tank and the lid before filling it with fresh potable water up to the “MAX” level. Put the water tank in place.
  3. Take out the cup support and clean it. Wash with hot water and mild odourless detergent.
  4. Place a container of at least 1 litre under the coffee outlet.
  5. Open the machine and let the used capsule be ejected. Empty and rinse the capsule container and the drip tray.
  6. Close the head and turn lever left toward lock position. Please make sure no capsule is present in the machine before doing the cleaning.
  7. Light will blink while the machine is heating up. Steady light indicates the machine is ready.
  8. Press the coffee button three times within 2 seconds.
  9. The machine will start rinsing. The cleaning procedure will run automatically for 5 minutes.
  10. The procedure can be stopped at any time by pushing the coffee button and turns automatically in ready mode.
Descaling
Descaling
Descaling

Descaling

  1. When the descaling alert starts to blink, it is time to descale your machine.
    The descaling time is approximately 20 minutes.
    Please follow the instructions below or watch the video.
  2. Open the machine and let the capsule be ejected.
  3. Close the head and turn the lever toward lock position.
  4. Empty the drip tray, used capsule container, cup support. Fill the water tank with two units of Nespresso descaling agent. Add water up to the "descale" mark on the water tank (~1 litre).
  5. Take out the descaling pipe located at the back of the machine and plug it into the milk carafe connector. Put the water tank back on the machine.
  6. The machine automatically enters in descaling mode. The "descale" alert blinks orange during the entire descaling process. The cappuccino button lights up.
  7. Place a container with a minimum of 1 litre capacity under the coffee and descaling pipe nozzle.
  8. Press cappuccino button. The descaling product flows alternately through the coffee outlet, descaling pipe, and drip tray. When the descaling cycle is finished (the water tank runs empty), the latte macchiato button lights up.
  9. Empty the drip tray, used capsule container, cup support and container. Rinse and fill water tank up to "Max" level with fresh and potable water. Empty the 1 litre container and put it back under both outlets.
  10. Press the latte macchiato button. The rinsing cycle continues through the coffee outlet, descaling pipe and drip tray until the water tank is empty.
  11. Once the rinsing process is finished, the machine goes back to ready mode. Remove the descaling pipe and store it. Empty the drip tray and used capsules container. Fill the water tank with fresh potable water.
Water Hardness
Water Hardness Setting
Water Hardness

Water Hardness Setting

  1. Take the water hardness test stripe in the quick start guide and place it under water for 1 second. Wait about one minute before reading test result.
  2. The number of red squares indicates the water hardness level.
  3. Plug the power cord.
  4. Make sure that no accessory (milk carafe or descaling pipe) is connected to the milk carafe connector door.
  5. Turn the machine on.
  6. Press hot foam button for three seconds to enter the menu mode.
  7. Clean and descale alerts blink together.
  8. Press cappuccino button, the system proposes one out of the 5 combinations. If the selection is not done within 15 seconds, it exits automatically.
  9. Set the hardness level by pressing the corresponding button in below table (within 15 seconds).
  10. The buttons blink three times rapidly to confirm new setting.
  11. The machine is now reprogrammed with the new water hardness setting and turns automatically in ready mode.
Assembling Milk
Assembling The Milk Carafe
Assembling Milk

Assembling The Milk Carafe

  1. Insert correctly the milk carafe connector into the milk carafe lid and turn it clockwise towards the lock position. Insert the milk spout. Insert the knob and turn it to the "milk" position.
  2. Insert the aspiration tube until its circular lip touches the carafe head bottom. Plug the milk carafe lid to the milk carafe.
Assembling Milk
Diassembling The Milk Carafe
Assembling Milk

Dissembling The Milk Carafe

  1. Press lid button to remove the milk carafe. Disconnect the aspiration tube. Turn the milk spout counter clockwise and pull it off.
  2. Turn the milk carafe connector towards the unlock position and pull it out. Turn the knob to "remove to clean" position and pull it out.
Cleaning Milk
Cleaning The Milk Carafe
Cleaning Milk

Cleaning The Milk Carafe

  1. Please follow the instructions below or watch the video.
  2. Disassemble the milk carafe. Refer to section "Disassembling of milk carafe".
  3. If a dishwasher is available: place all milk carafe components in the upper part of your dishwasher.
    If a dishwasher is not available: soak all components in hot potable water (50°C / 122°F) together with a mild detergent for at least 30 minutes; then rinse thoroughly with hot potable water (50°C / 122°F).
    Do not use scented detergents.
  4. Clean the interior of the milk carafe, the milk spout and the knob with a mild detergent and rinse with hot potable water.
    Note: Make sure the Air inlet is clean, this will ensure recipe quality cup after cup. Do not use abrasive material that might damage the surface of the equipment.
  5. Dry all six components with a clean cloth and reassamble. Refer to section “Assembling of milk carafe”.
Milk Preparation
Milk Preparation & Daily Rinsing
Milk Preparation

Milk Preparation & Daily Rinsing

  1. Please follow the instructions below or watch the video.
  2. Fill the water tank only with fresh potable water up to the "MAX" level before preparing a coffee or a milk recipe.
  3. Fill the milk carafe up to the "MAX" level, do not overfill. Reassemble the milk carafe.
    WARNING: Plant-based beverages contain allergens (gluten, almond, soy) and should be handled carefully by people suffering from food allergies.
    The volume of froth depends on the nature of the beverage used, and its temperature.
    For a perfect milk froth, use full fat milk or low fat milk at refrigerator temperature (about 4°C). It is recommended to clean the milk carafe after each use.
  4. Turn the lever to the unlock position and insert the capsule. Close the machine and then push the lever towards the lock position. The machine heats up for approximately 30 seconds (fading coffee button).
  5. Turn the knob to the milk position.
  6. Open the steam connector door by sliding it down. Connect the milk carafe to the machine.
  7. Place a cappuccino cup or a latte macchiato glass under the coffee outlet and adjust milk spout position by rotating it up to the center of the cup.
  8. Wait until cappuccino button, latte macchiato button and hot foam button light up.
  9. Press the cappuccino or latte macchiato button. The preparation starts after approximately 30 seconds (for cappuccino first coffee then milk, for latte macchiato first milk then coffee) and will stop automatically.
  10. At the end of the preparation, the rinse alert illuminates to indicate that a rinsing cycle of the milk carafe is required.
  11. Place a container (minimum 1 litre) under the coffee outlet. Turn the knob to rinse position. Milk system rinsing process starts and hot water combined with steam flows through the milk spout. The rinsing process stops automatically.
  12. When the rinsing process is finished, the rinse alert turns off. Turn back the knob to milk position.
  13. If there is milk left in the milk carafe: disconnect the milk carafe from the machine and place it immediately in the refrigerator. Close the machine steam connector door by pulling it up.
  14. If the milk carafe is empty or has been stored for more than 24 hours in the fridge; before refilling it, disassemble all six milk carafe components and clean it in the upper rack of your dishwasher. In case a dishwasher is not available, refer to section "Cleaning the milk carafe".
no light
No light indicator.
  • The machine has turned OFF automatically; push the button or unlock the machine.
  • Check the mains, plug, voltage, and fuse. In case of problems, call Nespresso on 8001166612.
no coffee no water
No coffee, no water.
  • Check that the water tank is filled.
  • Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
  • Descale if necessary; see Descaling section.
  • Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
  • Check if milk carafe is inserted and filled.
slow coffee
Coffee comes out very slowly.
  • Flow speed depends on the coffee variety.
coffee not hot icon
Coffee is not hot enough.
  • Preheat cup.
  • Descale if necessary; see Descaling section.
leaking
Leakage or unusual coffee flow.
  • Check that the water tank is well positioned.
  • Empty the drip tray.
MachineOff
Machine turns OFF.
  • To save energy the machine will turn off after 2 minutes of non-use.
  • See section "Energy Saving".
steady light
The machine doesn’t start and has light steady on.
  • Check that the handle is properly locked.
  • If you want to brew a coffee or espresso, check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
  • If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
blink
The light blinks while the machine is running.
  • If coffee is flowing normally, this indicates the machine is working properly.
  • If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system.
  • If there is no intention to clean, descale, or empty the system, then push the button to stop the machine.
    If the machine is still blinking, exit the descaling mode by holding the button for at least 7 seconds. If the problem persists, call Nespresso on 8001166612.
1Blink1Pause
The machine doesn’t start and light blinks irregularly.
  • Fill the water tank and push the button to start.
  • Check that the handle is properly locked.
CofffeInCup
Coffee grounds in the cup.
  • Perform the cleaning procedure twice.
  • See section "Cleaning".
blinking
Light blinks and machine is not running.
  • It will take some time before the coffee flow comes out (due to barcode reading and pre-wetting the coffee).
  • Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
  • Fill the water tank and push button to start.
  • Turn the machine OFF by pushing the button for 3 seconds and then push it again to turn the machine ON. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
  • If the machine doesn’t turn OFF then exit descaling mode by pushing the button for at least 7 seconds.
2Blinks1Pause
Lights blink irregularly. Machine is not running.
  • During regular coffee preparation:
    1. Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position.
    2. Check that the handle is in the locked position.
    3. Check that the water tank is filled.
  • During descaling, emptying and cleaning:
    1. Check that the capsule is ejected.
    2. Check that the handle is in the locked position.
  • During volume programming: Check if a capsule has been well inserted.
  • If the problem persists:
    1. Unlock the handle and open machine head.
    2. Replace the capsule (if needed).
    3. Disconnect the powercord from the outlet and plug the machine back into outlet after 10 seconds.
    4. Close the head and turn the machine ON and press a button to start brewing. If problem the persists, call Nespresso on 8001166612
descaling
Descaling alert blinks or is fixed orange.
  • Machine triggers descaling alert according to your beverage consumption. Descale the machine. See section “Descaling”.
milk rinse
Rinse alert blinks orange.
  • A rinsing cycle of the milk carafe is required.
brew not enough
The brewed quantity is not enough.
  • Check that the water tank is filled.
  • Check if milk carafe is filled.
  • See section “Setting the coffee volume“.
lever
Lever cannot be closed completely.
  • Empty capsule container. Make sure that no capsule is blocked inside the capsule container.
menu
I cannot enter the Menu Mode (Reset to factory settings/ Emptying the system before a period of non-use/Water hardness setting).
  • Be sure to remove the milk carafe from the connector door.
  • Be sure that the descaling pipe is not connected to the connector door.
  • Press and hold hot foam button until descale and rinse alerts blink.
milk Quality
Quality of the milk froth is down-graded.
  • Use full fat milk or low fat milk at refrigerator temperature (about 4° C).
  • Milk action knob is on remove to clean position. Turn it to milk position.
  • Rinse after each milk preparation and ensure the air inlet of the milk action knob is clean.
  • Descale the machine (refer to section «Descaling»).
  • Do not use frozen milk neither hot milk in the carafe.
  • Ensure that all the components of the milk carafe are well assembled. Refer to section "Assembling the milk carafe".
dismantle Milk
Milk carafe cannot be dismantled.
  • Press the button on the side of the milk carafe to remove the milk carafe lid.
  • Refer to section "Assembling / Disassembling of Milk carafe".
milk Buttons Not Enabled
Milk carafe is inserted but the milk buttons are not enabled.
  • The milk action knob is on rinse position. Turn it to milk position.Wait for the coffee side to complete the heat up.
  • Make sure it is properly inserted.
recipe Buttons Alternatively
When Hot foam, Latte mac-chiato and Cappuccino buttons are blinking alternatively.
  • Machine overheat, wait until machine cools down.
recipe Buttons Together
When Hot foam, Latte mac-chiato and Cappuccino buttons are blinking together.
  • Water tank is empty.
  • Fill the tank.
Power Off
Turn off the machine.
  • Hold the coffee button (empty cup icon) for three seconds. See “Energy Saving“ section.

Specifications

Weight
Weight
6.3 Kg
Dimensions
Dimensions (WxDxH)
19 x 40.7 x 31.5 cm
Water Tank
Removable water tank
1.6 litre
Capsules Container
Used capsules container capacity
10 capsules
Energy Saving
Automatic power off
after 2 minutes
Warranty
Warranty
2 years
DeliveryDelivery

Free delivery on 150 SAR+

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Secure PaymentsSecure Payments

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SupportSupport

Call 8001166612 for support

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