Nespresso Troubleshooting Citiz

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Citiz

First use icon
First use or after a long period of non-use
First use icon

First use or after a long period of non-use

  1. Please follow the instructions below or watch the video.
  2. Remove the plastic film from the drip grid.
  3. Rinse the water tank before filling with potable water.
  4. Place a container(min. 1 litre) under coffee outlet.
  5. Plug directly into 220 volt mains.
  6. Press the Espresso or Lungo button to activate the machine.
  7. Blinking Lights: heating up (25 seconds).
    Steady Lights: ready.
  8. Press the Lungo button to rinse the machine. Repeat 3 times.
  9. Rinse Aeroccino the milk forther (for CitiZ & Milk machines).
coffee preparation
Coffee preparation
coffee preparation

Coffee preparation

  1. Please follow the instructions below or watch the video.
  2. Rinse then fill the water tank with potable water.
  3. Press the Espresso or Lungo button to activate the machine.
  4. Blinking Lights: heating up (25 seconds). Steady Lights: ready.
  5. Lift the lever completely and insert a Nespresso capsule.
  6. Close the lever and place a cup under the coffee outlet.
  7. Press the Espresso (40 ml) or the Lungo(110 ml) button to start. Preparation will stop automatically. To stop the coffee flow or top up your coffee, press again.
  8. Remove the cup. Lift and close the lever to eject the capsule into the used capsule container.
Milk Preparation
Milk froth preparation
Milk Preparation

Milk froth preparation

  1. Attach the relevant whisk.
  2. Fill milk frother up to one of the two max level.
  3. Place the lid on the Aeroccino.
    For a hot preparation, briefly press button to start. Button lights up Red. Takes approximately 70-80 seconds.
    For cold milk froth, keep button pressed for approx. 2 seconds. Button lights up Blue. Takes approximately 60 seconds.
  4. Clean after each preparation. Only use non abrasive cloth, never use a brush. Jug is water proof. Do not put in dishwasher.
Programming
Personalize your coffee size
Programming

Personalize your coffee size

  1. Please follow the instructions below or watch the video.
  2. Turn the machine on and wait for it to be in ready mode (steady lights).
  3. Fill the water tank with potable water and insert a Nespresso capsule.
  4. Place a cup under the coffee outlet.
  5. Press and hold the Espresso or Lungo button.
  6. Release button once the desired volume is served.
  7. Water volume level is now stored.
Restore Settings
Restoring quantity to factory settings
Restore Settings

Restoring quantity to factory settings

  1. With machine being turned off, press and hold down the Lungo button for 5 seconds.
  2. LEDS will blink fast 3 times to confirm machine has been reset to factory settings.
  3. LEDs will then continue to blink normally, as heating up, until ready.Steady lights: machine ready.
  4. Factory settings:
    - Espresso Cup: 40 ml
    - Lungo Cup: 110 ml
    - Power Off mode: 9 minutes
Emptying
Emptying the system before a period of non-use or before a repair
Emptying

Emptying the system before a period of non-use or before a repair

  1. To enter the emptying mode, press both the Espresso and Lungo buttons to turn the machine off.
  2. Remove the water tank and open the lever.
  3. Press both the Espresso and Lungo buttons for 3 seconds.
  4. Both LEDs blink alternatively.
  5. Close the lever.
  6. Machine switchesoff automatically.
  7. Empty and clean the used capsule container and drip tray.
Cleaning
Cleaning
Cleaning

Cleaning

  1. Clean the coffee outlet regularly with a soft damp cloth.
  2. Maintenance unit can be removed in separate pieces for easy cleaning.
Descaling
Descaling
Descaling

Descaling

  1. Please follow the instructions below or watch the video.
  2. Remove the capsule and close the lever.
  3. Empty the drip tray and used capsule container.
  4. Fill the water tank with 0.5 litre of potable water and add 1 Nespresso descaling liquid sachet.
  5. Place a container (minimum volume 1 litre) under the coffee outlet.
  6. To enter the descaling mode, while the machine is turned on, press both the Espresso and Lungo buttons for 3 seconds.
  7. Both LEDs blink.
  8. Press the Lungo button and wait until the water tank is empty.
  9. Refill the water tank with the used descaling solution collected in the container and repeat step 4 and 6.
  10. Empty and rinse the water tank. Fill with potable water.
  11. When ready, repeat step 4 and 6 to now rinse the machine. Repeat twice.
  12. To exit the descaling mode, press both the Espresso and Lungo buttons for 3 seconds.
  13. The machine is now ready for use.
Energy Saving
Energy Saving
Energy Saving

Energy Saving

  1. To turn the machine ON either press the Espresso or Lungo button.
  2. To turn the machine off before automatic Power Off mode, press both the Espresso and Lungo buttons simultaneously.
  3. With machine being turned off, press and hold the Espresso button for 3 seconds.
  4. The Espresso button will blink to indicate the current setting.
  5. To change this setting press the Espresso button: One time for power off mode after 9 minutes One more time for power off mode after 30 minutes.
  6. To exit the energy saving mode press the Lungo button for 3 seconds.
no light
No light indicator.
  • Check the mains, plug, voltage, and fuse. In case of problems, call Nespresso on 8001166612.
no coffee no water
No coffee, no water.
  • First use: fill water tank with warm water (max. 55° C) and run through machine according to instructions on page 7.
  • Water tank is empty. Fill water tank.
  • Descale if necessary; see Descaling section.
slow coffee
Coffee comes out very slowly.
  • Flow speed depends on the coffee variety.
  • Descale if necessary; see Descaling section.
coffee not hot icon
Coffee is not hot enough.
  • Preheat cup.
  • Descale if necessary; see Descaling section.
leaking
Capsule area is leaking (water in capsule container).
  • Position capsule correctly. If leakages occur, call Nespresso on 8001166612.
no coffee flow
No coffee, just water runs out (despite inserted capsule).
blinking
Irregular blinking.
  • Send the machine to the repair center or call Nespresso on 8001166612.
Milk Frother
Aeroccino does not start.
  • Be sure to position the jug correctly on a clean base. Be sure to attach the whisk to the jug correctly.
milk Quality
Quality of milk froth not up to standard.
  • Be sure to use whole or semi-skimmed milk at refrigerated temperature (about 4-6° C). Be sure to use the appropriate whisk and the jug is clean.
dismantle Milk
Red Button blinking.
  • The appliance is too hot. Rinse it under cool water.
  • Whisk is missing.
  • Not enough milk. Fill milk frother up to one of the two "max" level.
Milk overflow
Milk Overflows.
  • Be sure to use the appropriate whisk and check the corresponding indicator level.

Specifications

Weight
Weight
4.05 Kg
Dimensions
Dimensions (WxDxH)
21.9 x 37.2 x 27.8 cm
Water Tank
Removable water tank
1 litre
Capsules Container
Used capsules container capacity
10 capsules
Energy Saving
Automatic power off
after 9 minutes
Warranty
Warranty
2 years
DeliveryDelivery

Free delivery on 150 SAR+

Mobile appMobile app

Download the Nespresso app

Secure PaymentsSecure Payments

Secure payments

SupportSupport

Call 8001166612 for support

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